This privacy policy describes how Pol Guillomet EI (trading as Alsace NextGen), which operates the TrapMax brand, collects, uses and protects the personal data of users of the website trapmax-asianhornet.com.
1. Data controller
Pol Guillomet, sole trader (EI) – trading as Alsace NextGen
SIRET: 891 566 358 00034
12 Rue de l’Usine, 68500 Jungholtz, France
Email: trapmax.asianhornet@gmail.com
2. Data collected
We only collect the data needed for the website to function and to process orders:
- first and last name
- postal address
- email address
- phone number
- order and payment information (excluding bank details)
- IP address and technical browsing data
👉 Bank details are never stored on the website: they are processed directly by our secure payment providers.
3. Purposes and legal bases
- processing, shipping and tracking orders, customer service (performance of the contract)
- invoicing and accounting obligations (legal obligation)
- answering contact, quote and sample requests (pre-contractual measures)
- audience measurement, website improvement and online advertising (only with your consent)
No data is used for advertising purposes without your explicit consent.
4. Recipients of the data
Your data is only shared with the service providers needed to deliver our services:
- payment: Stripe, PayPal (including Apple Pay and Google Pay)
- delivery: Sendcloud, Mondial Relay, Colissimo / La Poste and other carriers
- website hosting: PlanetHoster
- email: Google (Gmail)
- audience measurement and advertising, if you accept: Google (Analytics, Ads)
Some of these providers may process data outside the European Union. Such transfers are covered by appropriate safeguards (European Commission standard contractual clauses or an adequacy decision). Your data is never sold, rented or transferred.
5. Retention period
- order data and invoices: 10 years (accounting obligations)
- contact and quote requests not followed by an order: 3 years after the last exchange
- audience measurement cookies: 13 months maximum
6. Security
The website implements technical and organisational measures to protect your data against loss, unauthorised access or disclosure. It is accessible via a secure HTTPS connection.
7. Your rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- right of access
- right to rectification
- right to erasure
- right to restriction of processing
- right to object
- right to data portability
- right to withdraw your consent at any time
To exercise them, write to trapmax.asianhornet@gmail.com. You will receive a reply within one month. If you believe your rights have not been respected, you may lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr), or with the data protection authority of your country.
8. Cookies
The website uses cookies that are strictly necessary for it to function (cart, session, security), which do not require consent. Audience measurement and advertising cookies are only set with your consent, which you can change or withdraw at any time.
9. Changes to this policy
This policy may be amended to remain compliant with legal or technical developments. The version in force is the one published on the website.
10. Applicable law
This policy is governed by French law.